Pathetic Convenience

What horrible service from absa insurance. We own a facebrick freestanding property, with face brick boundary walls, fully enclosed. We bought the property 10 years ago, and have been diligently paying structural insurance, and absa too happy to collect this monthly. About 2 months or so ago, a section of our boundary wall collapsed.. It took days and more than just 1 call to remind absa that we had logged a claim. Eventually a contractor was sent out and for 2 weeks we heard nothing. We called them in week 3 to determine what was happening, only to be told our letter is in the mail, i am yet to see its contents. They then explained, since we called, that there obviously exclusions and that they declined our claim as it was not maintained. I battle to understand what maintenance would an already built face brick boundary wall require from a new owner 10 yrs later. Wy did your assessor not point this out at time of purchase Absa!!!! Its horrible pathetic convenience I tell u!!!we certainly add to your business success, but no more I tell u, watch this space. I deal with many clients assisting with bond applications, and u will certainly not be recommended by me.