L
Lizelle
1 reviews | Active since Apr 2023
04 Oct 2024, 18:52
Pathetic client treatment
This is not the first or second bad experience that I have encountered with ABSA N1 City. Today I received an SMS stating that my internet banking has been closed BECAUSE I CLOSED MY COST ACCOUNT. It also says that I need to go visit my nearest branch, with my ID, to rectify the problem. Why must I go through all the trouble, when I didn't cause the problem? This branch of Absa is really becoming problematic.
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Absa's replyOfficial
07 Oct 2024, 09:15Dear Lizelle Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. Regards Pravesh BejayCustomer Value Management
Best regards,
Absa's reply07 Oct 2024, 09:15
Official
Dear Lizelle Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. Regards Pravesh BejayCustomer Value Management
Best regards,