Pathetic client service from Absa

Absa is pathetic, I canceled my last credit card 2 weeks ago. This morning they deducted administration fees again. I tried 3 calls to get hold of them. The last call was successfully but only for a few minutes. The operator asked me to hold on so that he can confirmed the cancelation. I hold on for 20 minutes while listening that horrible music! I decided to hang up because it is unusual to wait so long to come back to you! The operator never call me back to finished my enquiry.I decided today to finished all my accounts from Absa as soon as possible! I am gatvol for them after been a client for 40 years! They don't have any respect for their loyal clients after all these years!