Pathetic client service.

Item: Absa
Rating: 1
Author: Levert W

I've been to the branch in the week and was advised to see one of the consultants to change my bank account to a staff account. Today I went back to see a consultant and with attitude, she advised me to send a copy of my contract to her, she will then change it and gave me her employee AB number. I drove all the way back home, tried to send her an email with the detail provided, the AB number was incorrect. I tried calling their landline ***, there was no answer.

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Replies (1)

Absa's replyOfficial

10 Jan 2024, 12:10

Dear Levert Witbooi

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***1.

Kindly provide our office with your account or ID number by close of business 10 January 2024, to ensure effective investigation and feedback.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

Absa's reply10 Jan 2024, 12:10

Official