Pathetic client care in favor of monopoly capital at my cost.

On 22 October 2021 at 14:20 I called ABSA debi-check department after picking-up an unwarranted debit order on my statement, my simplest of request was to have the debit order stopped for future debits as I have not authorized the debit order.

I spoke to Naledi and the reference number of the call is C-*** and she confirmed the debit order has been stopped, to my surprise checking my transactions now the same company debited me this with more monies than I queried on the day. Absa failed to act on what they confirmed to have been done and now when I dispute the same they say they can't reverse and I fail to understand how is this possible when I have not even accepted the same via debi-check on my app or in any other way shape or form.