Pathetic claims service

<p>I am a client of Absa since 2012 when we bought the house. I had a few incidents where i claimed from them but lately i really hate the kind of service they give since the claims are handled in Jhb. I have been trying to get hold of a claims manager called Ronelle I doubt she is even at her desk to attend to her claims duties. I am in claims myself and my manager takes our client's very seriously. A company like Absa should know better how to handle their customers. I have gone as far as calling their complaints and a nice lady called Maghda assisted me and advised that Ronelle the claims manager will revert back to me that was 18/05/2016, 23/05/2016 i did a follow up and never got hold of Ronelle.</p> <p> </p> <p>My claim has been repudiated fine but i am waiting for them to come back to me regarding resultant damages.</p>