Pathetic claims service

I notified ABSA of a vehicle incident on 18 April and duly registered the claim on 19 April. 2 days later an assessment was booked and completed. Thank you to the independent assessor Carl.

After this, the wheels fell off the bus. I have made numerous calls to ABSA, not one call from their offices. Promise after promise to finalize the claim, even the claims manager Cynthia promising resolution before close of business today! Still no call.

This is a R9600.00 claim where my vehicle was hit whilst parked. The service is beyond pathetic, promises made that can’t be kept and no communication.