Pathetic call centre service

Pathetic Service - Call centre agents really need training. I though that Standard bank was bad, hence I chose to move my account over to ABSA, however after that call i just made to ABSA i would rather still to my pathetic Standard bank. I just called to enquire about saving and transaction accounts, the lady that handled the saving account enquiry could answer a simple question about withdrawal fees. She puts me on hold and when I enquire about a transaction account she transfers me to personal loans, the lady in personal loans just transfers me to Takalani and when I enquire from him about fees on transaction account he says no you must in the bank because he cannot answer. Pathetic waste of time. Employ dumb people whilst the intelligent remain unemployed.