Pathetic business practice from absa

I have been an absa account holder for almost 20 years. Yesterday on the 22/062022 a debit order came off my cheque account for R982. I received an sms notification for this. I was quite alarmed as the date for this is scheduled for the 1st of every month. I immediately went onto my online banking to see what had happened. To my surprise the money was missing from my cheque account and supposedly went into my credit card, however when I checked the credit card no amount had been sent. Since it was the evening already I waited till the morning and tried calling the call center which cost me around R60 in airtime and still had no contact with anyone or any form of notification. I then had to take time and money consuming efforts to go to the branch at umhlanga, east coast radio house. And that also cost me fuel as well. As I waited my time and money was going. I eventually got to a consultant by the name of charlene/sharlene before telling her the situation I explained that I am under tight time constraints with work and requested she do what she can to assist as quickly as possible. She then got into my banking details and said yes the money has come out, she checked the credit card and no funds were still transferred. She then said she would need to call the call center. So I politely asked if she could call and I leave and she call me and give me feedback. She blatantly said she can't do that as someone ends to be sitting on the chair info t of her or she has to take the next client in the que. So I said this does not make sense. I requested to speak to the manager to explain as I am now losing money from work as well as the budget that I had until my debit order. Still had no joy as the manager said there is no other way forward. The consultant then offered to call again and took atleast 5 more minutes to get just past the voice prompts. I then told her it's fine not to worry as I can waste anymore time there. She rep**** "there is nothing more she can do as it was a system glitch or error and many clients had this issue. Soi asked: had this been a system error, common courtesy would be for absa to notify their clients that there is an issue. I then asked about the funds as this puts me in a financial jam if this money is not in my account by the 27th. She then rep**** "she does not know" to me this is pathetic business practice and should never be told to a client. Especially pertaining to money in this day and age. With the cost of living being ridiculous. For the first time in almost 20years I am considering changing. MY bank