Pathetic Branch & Service

This was the 3rd time I had to go in and cancel my testament with Absa, initially they did not give me the correct forms to sign. AGAIN. I had to go back {again} on 11 July 2015 just to hear no sorry they don't work on a Saturday. Today 17 July 2015 at 13h05 I stood in the bank for an hour and 15 minutes while the staff is communicating in their language and with each other at the enquiries counter laughing and thinking that it is a major joke that the printer isn't working but also not making a plan to assist me or any of the customers in the queue. Absa deducted R100 for a Testament that was cancelled in 2014 they posted a document to us to confirm in 2014 that the testament was cancelled. This is not a lot of money, it is the principal, is Absa doing so badly that they need to take money from people that don't belong to them. I also do not want my testament with Absa due to personal reasons. I have given Absa many, many chances and this is it, I will rather go to another bank that actually know what they are doing. Thank you Absa for helping me make up my mind to change banks. Please invest in employees that can actually do the job.