PATHETIC BANK, PATHETIC SERVICE

Good day

I phoned ABSA general enquiries requesting for assistance on how to access funds from my TRUSAVE account, I was referred to the savings and investment desk. I called service and investment they referred to internet banking, called internet banking referred to the branch. I am honestly beyond disappointed with ABSA East Mall. Service is pathetic. I went there Wednesday no one was managing the queue the 2 ladies were standing front of the queue chatting, whilst people were getting into wrong queues as we reached the front they tell you wrong queue you cant enter go start a different queue from the back. I was pretty annoyed and disappointed and told the lady what they are doing is wrong one should manage the queue from the back and one from the front. Thursday I was went there queued for more than 1 hour 30 minutes, only to be told I cannot be assisted the account I am using does not allow me to link to the app is a savings account. I need to withdraw cash from the tellers or bring my credit card to link the account the withdraw from the ATM. Sure I left the branch. Today Friday I requested someone to go queue for me so I can get assistance. Fine got there queued by the tellers, teller number advised she cant transfer into my credit card the account has a hold on it. I desperately need the funds I advise her please then withdraw all the cash and give the funds. She disappeared to the back with no word what so ever. Almost if not more than 20 minutes later she comes an tells me my account has a digital hold can I please take a seat she will call me and assist. I advised her I am at work how long will it take she said she does not know. I sat there for 15 or more minutes nothing I went up to her requesting for my ID so I can cause I needed to go back to work. She yelled to her team leader “DO NOT BOTHER CLIENT WANTS HER ID”.

She didn’t bother to advise they will finish what ever and call me. Take my number nothing. According to them I was nothing short of a nuisance who was there to “BOTHER” them.

I am a service provider too and I work with client the service with ABSA has been nothing but disappointing I regret ever opening the account with ABSA. Does anyone at ABSA know what they are doing? Why is no one at the ABSA Branch wearing their name tags as well? I understand we are all frustrated by the covid-19. But no need to treat clients like trash. I need all my money from that TRUSAVE account I need it. I need to use it my family is stranded why save for rainy days if when the time comes for you to get the funds no one seems to give a d**n?. Sincere apologies ABSA for BOTHERING you.

Please remove all your digital blocks from my hard earned money I need it now. Promise your credit card will be settled and closed, by end of MAY.

I NEED MY MONEY MY MONEY MY MONEY MY MONEY….