Pathetic bank ever

I'm disgusted with Absa, even considering taking my business somewhere else. Last week I got a call from them offering me an upgrade from my current status to another status. I was promised to receive my new card in 5 working days, this time period has passed and I have been waiting for the card. Today I contacted Tygervalley centre branch, handled by a rude girl whom told me Enquiries people can't help bcz they are busy, she tool my name, DOB and contact number. I was not contacted the whole day to at least advise if the card is there or not. I am sitting without a card bcz closer to the 5 days I destroyed my card hoping to receive this new one. I'm so so so so ****ed off by Absa