Pathetic bank!

I logged a complaint directly on ABSA's website 9 days ago. I was told I'd get contacted withing 8 working hours, but was only contacted days later. (After sending another email.) They then had to call my mom for some details (I have power of attorney) who was told that I'll be contacted again the next day. It has now been 4 days and still nothing. The complaint was regarding internet banking not working and also about very bad service received from a consultant at a branch while trying to get the internet banking (which worked for a brief period after an initial issue, which also took days to sort out). I am not an ABSA client and after this, I will never be. Another example of a company who doesn't care about clients just because they're a big company. Time to realize big companies can fall very very hard!