Pathetic bank

Pathetic service they requested me to go to the bank to submit fica documents which I did.My account still blocked and I went back to the branch and did another fica verification and my account was not resolved.A consultant told me nothing is wrong on their side and I call the call centre.Called call centre and told me they have escaped the matter and it will take 6 hours to resolve.6hours later nothing happened and called them again.Checked and told me they don't see anything wrong but they will escalate the matter which will take 48hours.What a pathetic service from absa.Outdated system and poor resolution plan.