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tendani V

1 reviews | Active since Jun 2018

27 Jun 2018, 16:52

pathetic bank

i made a mistake of paying 68000 rands into a wrong account number, i called customer service was told to send an email to digital banking which i did. i also did my own investigation to find out who the money went to, i called the recipient they acknowledge receiving the money and they are willing to send back the money but it must be through bank processes, so ABSA must send a request to recall the money . Today i receive an email from ABSA digital banking saying since the money is in third partys account already they cannot reverse the money. they advice me to hire an attorney, if the third party refuses to pay back the money i must sue them for unjustified enrichment. The third is waiting for the recall request from ABSA , but ABSA is saying threes nothing they can do which is b*** since i am their customer, there must be something that can be done to assists me to get the money back.

0
Replies (2)
Absa
Absa's reply28 Jun 2018, 11:41
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply28 Jun 2018, 11:45
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please advise when was the transfer done, the account debited and the account credited, thgis information can be sent via private message.

Regards

Claudette

Best regards,