JN
Jaclyn N

1 reviews | Active since May 2016

04 Dec 2017, 08:43

pathetic "assistance"

I received a call from Nthabiseng Sibande who refused to give me her full name and instead made a mockery of the situation.

I still cannot use the online platform with my card as in purchasing from online retailers and my card no. according to the feedback is still picking up a ********** message.

Going in to close my account, not even a week old! Honestly ridiculous.

Plus having someone see to my query and then talking back and giving me attitude is no way of maintaining a customer!

0
Replies (1)
Absa
Absa's reply04 Dec 2017, 16:44
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,