EG
Erik G
1 reviews | Active since Jan 2020
27 May 2025, 12:51
Pathetic, Apathetic Customer Service
I took out an FNB consolidation loan, they settled my ABSA vehicle account in error. I have been trying for 2 weeks to get a refund with no success. Every e-mail seems to generate a new reference number and get a new agent.
Because it was a consolidation loan, there is no POP. The document FNB sent me to prove the payment is apparently not good enough for ABSA. Basically they are refusing to refund me.
Can't believe I have to get lawyers involved to resolve this. Pathetic customer service.
Helpful (0)
Replies (9)0
Replies (9)
Absa's replyOfficial
27 May 2025, 22:14 Dear Erik Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5 Kind regards, Group Customer Care Vanessa Crowe
Absa's reply27 May 2025, 22:14
Official
Dear Erik Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5 Kind regards, Group Customer Care Vanessa Crowe
EG
Erik G's updateReviewer Update
28 May 2025, 17:54Well thank you Vanessa, not sure what your help amounted to since ABSA just refuses to refund the money. Is there a minus stars option here somewhere. Thanks for nothing, I will be discussing my options with my lawyer, perhaps he can help.
Have a delightful day
Erik Grobler
Have a delightful day
Erik Grobler
EG
Erik G's update28 May 2025, 17:54
Reviewer Update
Well thank you Vanessa, not sure what your help amounted to since ABSA just refuses to refund the money. Is there a minus stars option here somewhere. Thanks for nothing, I will be discussing my options with my lawyer, perhaps he can help.
Have a delightful day
Erik Grobler
Have a delightful day
Erik Grobler
Absa's replyOfficial
29 May 2025, 09:31 Dear Erik Regarding complaint number C-***5.
The complaint has already been resolved. I will be sending you an email shortly. Kind regards, Group Customer Care Vanessa Crowe
The complaint has already been resolved. I will be sending you an email shortly. Kind regards, Group Customer Care Vanessa Crowe
Absa's reply29 May 2025, 09:31
Official
Dear Erik Regarding complaint number C-***5.
The complaint has already been resolved. I will be sending you an email shortly. Kind regards, Group Customer Care Vanessa Crowe
The complaint has already been resolved. I will be sending you an email shortly. Kind regards, Group Customer Care Vanessa Crowe
EG
Erik G's updateReviewer Update
29 May 2025, 09:37Hi Vanessa,
If by "resolved" you mean that ABSA refuses to return the money, then yes I guess it has been resolved. I just think it is important to note that, that is ABSA's definition of "resolved".
If by "resolved" you mean that ABSA refuses to return the money, then yes I guess it has been resolved. I just think it is important to note that, that is ABSA's definition of "resolved".
EG
Erik G's update29 May 2025, 09:37
Reviewer Update
Hi Vanessa,
If by "resolved" you mean that ABSA refuses to return the money, then yes I guess it has been resolved. I just think it is important to note that, that is ABSA's definition of "resolved".
If by "resolved" you mean that ABSA refuses to return the money, then yes I guess it has been resolved. I just think it is important to note that, that is ABSA's definition of "resolved".
Absa's replyOfficial
29 May 2025, 10:48Dear Erik Regarding complaint number C-***5.
I have just sent you an email. Kind regards, Group Customer Care Vanessa Crowe
I have just sent you an email. Kind regards, Group Customer Care Vanessa Crowe
Absa's reply29 May 2025, 10:48
Official
Dear Erik Regarding complaint number C-***5.
I have just sent you an email. Kind regards, Group Customer Care Vanessa Crowe
I have just sent you an email. Kind regards, Group Customer Care Vanessa Crowe
EG
Erik G's updateReviewer Update
29 May 2025, 10:53I received the email confirming that ABSA is keeping the money. I find it extremely comforting that ABSA: "We extend our unconditional apology for the inconvenience caused." It seems pretty conditional. I would discourage anyone from financing through ABSA.
EG
Erik G's update29 May 2025, 10:53
Reviewer Update
I received the email confirming that ABSA is keeping the money. I find it extremely comforting that ABSA: "We extend our unconditional apology for the inconvenience caused." It seems pretty conditional. I would discourage anyone from financing through ABSA.
Absa's replyOfficial
29 May 2025, 12:13Dear Erik Regarding complaint number C-***5.
I tried calling you several times but was unsuccessful.
You might have misread my email. You have been refunded and will take a day or 2 to reflect. Kind regards, Group Customer Care Vanessa Crowe
I tried calling you several times but was unsuccessful.
You might have misread my email. You have been refunded and will take a day or 2 to reflect. Kind regards, Group Customer Care Vanessa Crowe
Absa's reply29 May 2025, 12:13
Official
Dear Erik Regarding complaint number C-***5.
I tried calling you several times but was unsuccessful.
You might have misread my email. You have been refunded and will take a day or 2 to reflect. Kind regards, Group Customer Care Vanessa Crowe
I tried calling you several times but was unsuccessful.
You might have misread my email. You have been refunded and will take a day or 2 to reflect. Kind regards, Group Customer Care Vanessa Crowe
EG
Erik G's updateReviewer Update
29 May 2025, 12:18Hi Vanessa,
Refunding one installment (that is above and beyond the settlement amount) is not the refund I was asking for and you know it. How dare you imply otherwise, it seems incredibly disingenuous.
ABSA has made it very clear it is unwilling to budge on this issue. I am at work and I don't see any point on arguing about it with you over the phone.
I will just have my lawyer handle it from here.
I am disgusted with ABSA customer relations.
Refunding one installment (that is above and beyond the settlement amount) is not the refund I was asking for and you know it. How dare you imply otherwise, it seems incredibly disingenuous.
ABSA has made it very clear it is unwilling to budge on this issue. I am at work and I don't see any point on arguing about it with you over the phone.
I will just have my lawyer handle it from here.
I am disgusted with ABSA customer relations.
EG
Erik G's update29 May 2025, 12:18
Reviewer Update
Hi Vanessa,
Refunding one installment (that is above and beyond the settlement amount) is not the refund I was asking for and you know it. How dare you imply otherwise, it seems incredibly disingenuous.
ABSA has made it very clear it is unwilling to budge on this issue. I am at work and I don't see any point on arguing about it with you over the phone.
I will just have my lawyer handle it from here.
I am disgusted with ABSA customer relations.
Refunding one installment (that is above and beyond the settlement amount) is not the refund I was asking for and you know it. How dare you imply otherwise, it seems incredibly disingenuous.
ABSA has made it very clear it is unwilling to budge on this issue. I am at work and I don't see any point on arguing about it with you over the phone.
I will just have my lawyer handle it from here.
I am disgusted with ABSA customer relations.
Absa's replyOfficial
29 May 2025, 16:05Dear Erik Regarding complaint number C-***5.
I have done a further follow-up with Absa Vehicle Finance, and I will be sending you another email by the close of business today
Kind regards, Group Customer Care Vanessa Crowe
I have done a further follow-up with Absa Vehicle Finance, and I will be sending you another email by the close of business today
Kind regards, Group Customer Care Vanessa Crowe
Absa's reply29 May 2025, 16:05
Official
Dear Erik Regarding complaint number C-***5.
I have done a further follow-up with Absa Vehicle Finance, and I will be sending you another email by the close of business today
Kind regards, Group Customer Care Vanessa Crowe
I have done a further follow-up with Absa Vehicle Finance, and I will be sending you another email by the close of business today
Kind regards, Group Customer Care Vanessa Crowe