Pathetic and ********* service from ABSA (No Integrity!)_ RE-double payment

<p>I made payment via ABSA online on the 10th August 2016, on this day they had a glitch on the sysytem and payments were going twice. I called absa online immediately and they said they were aware of the problem and that they will refund me my money in 5 days. Its now 15 days with no refund and Absa is sending me from pillar to post on their complaints department, both on line and via email. I even went to their nearest branch and no help. One time I called the lady told me the refund was done the same day (this obviously is a lie as I have the statements to prove that my money is still with Absa). How Pathetic and ********* ABSA has proven to be. </p>