Pathetic and Uexcuseble Service!!!

This is absolutely pathethic service that I am receiving from absa home insurance. I have been a client with absa for more than 25years and this is the first time that I am experiencing trouble with lodging a claim. I am sitting with no electricity due to underground cable that is damaged!! I have logged this fault with absa insurance call centre on 11th August 2019 at 09:48 the morning. Electrictian by the name of gerda from A-call-away came out to assess and said they would revert back to me the monday. Monday the12th of August 09:29am I phoned in again to follow up. I was told they are going to send another electrician the evening.Lord knows what happened to Gerda. I did another follow and since then nobody has been able to assist me with this claim.

I am now utterly disgusted and disappointed with this!!! There is no consistency i have phoned in more than 10times and they keep on transferring me from one departmemt to another. Im sitting without power as absa is not taking responsibility yet i am paying insurance diligently every month. If my house should burn down due to this problem i am having who's responsibility will that be ABSA.

Seems to me the employees of absa is not doing there job. Its almost a week now without power and no one is able to assist me. If this problem cannot be sorted out today or tomorrow I am taking this matter to court! And I will be cancelling the insurance and take my home loan some where else!!!!!!