Pathetic and Poor Customer Service from Absa I-Direct

On the 7th of December 2021, we logged a call to Absa Idirect first thing in the morning regarding our television, the TV was then collected on the 9th of December and the assessor assured us that report will be sent to ABSA the following day. Since then we have never heard anything from Absa, we have been calling Idirect since then and we cannot even get hold of one consultant because they are always busy. We sitting with kids with no TV during school holidays, Kids are bored to death because of the incompetence of ABSA. The service is pathetic and disgusting. Can they at least return our TV and cancel the insurance cause clearly its not benefitting us. This is unacceptable to be sitting with no tv while they debit their money on time... ABSA MUST JUST FOCUS ON FINANCES AND LEAVE INSURANCES WITH INSURER COMPANIES BECAUSE THIS IS A DISGRACE