Pathetic and No interest in managing estate after receiving in the region of 80k

I want to express my deep disappointment regarding the lack of substantive action on your part in addressing the current issue by Absa. Despite our lengthy telephonic discussion where I provided you with comprehensive details and highlighted the crux of the complaint, specifically ABSA's failure to pursue the funds owed to my late father's estate under the POPIA act and the unfulfilled promise of an insurance payout exceeding R20,000 by Patricia Moos, your silence on the matter leaves me feeling that your responsibilities are not being adequately fulfilled. I've made it clear that I prefer not to involve Patricia Moos in this matter due to her apparent ineffectiveness in resolving the issue. The recent emails only reinforces this sentiment. It is disheartening to perceive a lack of action, especially considering the gravity of the situation. I can't help but wonder if the inaction is due to the relatively insignificant payout for the shares involved. This situation is not only frustrating but also raises concerns about how matters would be handled if the amounts involved were more substantial. As mentioned in the previous email chain, I am urging for the prompt resolution of the ABSA insurance fund payout. It's essential to highlight that all the premiums paid towards the insurance seem to have been futile. Consequently, we are formally requesting a full refund. Nedbank has committed to contributing a specific amount, so it raises concerns about the delay on ABSA's part. I want to emphasize that this issue needs to be treated separately from the matter involving Standard Bank. The JSE has already confirmed that the account details belonged to my late father, a fact reiterated by the branch manager during my visit. It is imperative that Standard Bank takes accountability for recycling my father's account, and the protection afforded by POPIA should not shield blatant wrongdoing. As assured, ABSA has committed to delivering comprehensive feedback, this from your dispute resolution department but all my emails and calls are not returned. My question is, if I provided evidence that an investor has paid insurance to the incorrect part, as a result of a bank account being reallocated, how can absa not get involved as the estate by indicating that the Popia act protects the client whom wrongfully benefited,what if it was millions of rands? Secondly when will the insurance be transferred to my mother’s account?