Pathetic and misleading services

2 months down the line and one is still waiting on ABSA Instantlife to deliver a fitbit device. At application was advised that this would be delivered within 7 working days. now further more there is clause that says every 6 months data of the fitbit is required to review my health and thus my premiums, I wonder if I have really bought what I was promised.

Called last month and was told all is in a batch, this after i had sent an e-mail which to date has not even been responded to.