Pathetic and inefficient service

Absa home loan services is so pathetic I don't know how they even retain clients. If you wish to change a debit order they ask for a whole bunch of **** which you have to do via email. I have done so on behalf of my dad who is 65years old and zero knowledge with technology instead of reaching out to my dad and assisting him, I receive a useless email that my request have been denied. Absa expects you to pay your home loan on time which means my dad has to draw out an insane amount of cash to go pay his account. No one at absa Hillcrest can do anything cause it needs to be done via email. This is the most inefficient bank.