Pathetic and inconsiderate customer service agent.

I am an Absa client with ALL my accounts housed under Absa, Yesterday, the 5th of June I experienced the most horrifying service from your client service agents, I recently got a new device and since then I have been struggling to link my Absa Mobile App and mind you I did not do any sim swaps it was just a change in devices. I called in spoke to 3 agents, first 2 the call cut 25 minutes into the call and they did not even bother to call me back. the 3rd agent with the name of Toro Mongwatedi who was completely rude, and said I cannot get assistance and need to got to the branch even after I explained I am heavily pregnant and at risk of contracting Covid 19 if I got to the branch, he then said I guess then you will not be assisted. I asked to speak to the next level of escalation he said they will call me when it is "convenient".

I have been a client of Absa since my teenage years and it now boils down to someone who feels they can bully us on the phone,

I need Absa to urgently call me and resolve this, I will not risk my life for something that can be sorted online and I want an apology from this Toro agent.