Pathetic and hopeless

<p>I have a revolving loan that was paid up in 2013 and closed. I am about to close the biggest investment and cannot do so because Absa has not updated my itc and listed me. It has been more than a week and I still cannot get my letter that the account is closed and paid up. I have now missed my deadline. I have been trying since 10am to try and get the letter. I am about to file a legal claim against you</p> <p> </p>