PG
Preyan G

1 reviews | Active since Aug 2012

28 Sept 2015, 11:23

Pathetic and Atrocious Twitter Response

Dear ABSA<br> <br> Kindly get someone to call me considering I complained on twitter via DM and left my phone number and was asked absolutely pathetic questions and was still not called back but rather responded to yet again on twitter.<br> The person that handles your twitter account should be fired (by gun preferably).<br> <br> I closed all my account in 2006 and went in this weekend to open an account. I thought all was well until I attempted to create a beneficiary and got an error. Sent it via DM on twitter (screenshot) and left my phone number. Idiotically, they ask me what screen am I on and what am I doing. I don't work for ABSA but would assume even the twitter handler would know their own screen instead of asking the customer what screen this is. The I reply to say the above, and leave my mobile number again, only to get another standard reply \what are you attempting to do

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Replies (1)
Absa
Absa's reply28 Sept 2015, 11:52
Official
Hello preguru,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd