Pathetic and appalling service

I would like to lodge a complaint against the ABSA Insurance Company. I lodged a claim for burst geyser on the 4th August 2021. It is now the 19th August 2021 and it still not fixed. I have called ABSA multiple times and have spoken to numerous consultants. the consultants have ranges from not being knowledgeable to simply unwilling to help. The initial consultant I spoke to , Kevin Zondo, I expressed my reluctance to go with an ABSA appointed plumber because of problems I have had in the past and the delays and I wanted to go with my own plumber. My plumber was already on standby ready to reinforce my roof and replace my geyser. Kevin told me that ABSA will underpay my claim by roughly R5k and made it very clear that there was no room to negotiate. I reluctantly decided to go with the ABSA appointed plumber , Just Domestic Plumbing. I sent him and email informing him of this and never got a response. I had to call to follow up. I have now been without hot water for 15 days in the PEAK of WINTER! I have children!! NO ONE from ABSA has contacted me. I am the one making the calls. The last consultant I spoke to , Hector Mokgoshe, JUST approved the builders quote submitted by the builder 2 days ago after I CALLED. He said he will arrange for the builder and plumber to come to my property today. I have already heard this before and NOTHING. This is PATHETIC and APPALLING SERVICE. The entire experience has left a very bitter taste in mount. Geyser replacement should not take you longer than 3 days MAX!