LA
Lance A
1 reviews | Active since Aug 2015
18 Nov 2022, 15:15
PATHETIC
OKAY. So Absa has followed Standard Bank in becoming a disaster after I spoke highly of their processes. There are countless emails and evidence of me trying to make payment arrangements and resolve my credit card issue with the bank, I have a recently posted review on Hellopeter directed at the same issue. Absa calls me, the correspondent acknowledges my concerns and even remembered speaking to me months ago. He promises to to contact me after escalating the matter to hsi manager. Today, weeks later, still NO response. The same correspondence mails me via their hellopeter link, asking how he can assist. This is after the entire story was explained to him telephonically as well as on this platform. Now I get summon threats of sherrifs after my failed attempts for months to come to an agreement. This is pathetic service from an institution I respect greatly!!!!
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Replies (3)LA
Lance A's updateReviewer Update
21 Nov 2022, 10:35Good day Nthabiseng and Absa. This same person has failed to address this issue for months. I received a call from an ABSA agent who remembered dealing with me and promised to address the issue. The card should NEVER have gone to legal to begin with as I explained to the bank the situation and tried to get a resolution for months. The person I spoke to agreed with me (based on last review) and remembers my plight for months. If the bank assisted me correctly since day 1, there would have been no confusion or the card would not have landed up at Legal as I explained my current situation and wanted to ensure that I can make an arrangement. Why is it so difficult for the bank to allow independent people to address the matter but the same person gets to attend to the issue and the team arrogantly just ignores you and refers you bank to previous communication. Clearly if the client is still not happy then clearly you havent resolved the issue. I am not saying the client is always right but can you deal with frustrations of clients properly. People on this platform must know that this is how ABSA treats their Private Banking clients! not saying that we do deserve better than others, but the bank charges says otherwise. If you are thinking of joining ABSA private bank? Reconsider
LA
Lance A's update21 Nov 2022, 10:35
Reviewer Update
Good day Nthabiseng and Absa. This same person has failed to address this issue for months. I received a call from an ABSA agent who remembered dealing with me and promised to address the issue. The card should NEVER have gone to legal to begin with as I explained to the bank the situation and tried to get a resolution for months. The person I spoke to agreed with me (based on last review) and remembers my plight for months. If the bank assisted me correctly since day 1, there would have been no confusion or the card would not have landed up at Legal as I explained my current situation and wanted to ensure that I can make an arrangement. Why is it so difficult for the bank to allow independent people to address the matter but the same person gets to attend to the issue and the team arrogantly just ignores you and refers you bank to previous communication. Clearly if the client is still not happy then clearly you havent resolved the issue. I am not saying the client is always right but can you deal with frustrations of clients properly. People on this platform must know that this is how ABSA treats their Private Banking clients! not saying that we do deserve better than others, but the bank charges says otherwise. If you are thinking of joining ABSA private bank? Reconsider
Absa's replyOfficial
21 Nov 2022, 12:47Dear Lance
It has been said on numerous occasions that your Credit card is no longer with the bank but that it has been transferred to the attorneys.
There is nothing the bank can do for you currently and you need to make contact with the attorneys to make payment arrangements.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
It has been said on numerous occasions that your Credit card is no longer with the bank but that it has been transferred to the attorneys.
There is nothing the bank can do for you currently and you need to make contact with the attorneys to make payment arrangements.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa's reply21 Nov 2022, 12:47
Official
Dear Lance
It has been said on numerous occasions that your Credit card is no longer with the bank but that it has been transferred to the attorneys.
There is nothing the bank can do for you currently and you need to make contact with the attorneys to make payment arrangements.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
It has been said on numerous occasions that your Credit card is no longer with the bank but that it has been transferred to the attorneys.
There is nothing the bank can do for you currently and you need to make contact with the attorneys to make payment arrangements.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
LA
Lance A's updateReviewer Update
28 Nov 2022, 10:44And why did it land up there? Whose fault is that? If you responded and assisted me as I requested months back, this would not have happened. I am saving this reviews and printing for when I eventually report you to the banking ombudsman. This is sad and unacceptable behavior from the bank. Do not push the buck to attorneys when it should never have been there.
LA
Lance A's update28 Nov 2022, 10:44
Reviewer Update
And why did it land up there? Whose fault is that? If you responded and assisted me as I requested months back, this would not have happened. I am saving this reviews and printing for when I eventually report you to the banking ombudsman. This is sad and unacceptable behavior from the bank. Do not push the buck to attorneys when it should never have been there.