Pathetic Absa Vehicle Finance Service

On 31 January 2021 I paid the outstanding balance of R174,000 which reflected on my online vehicle account balance. On February 1 I requested a Natis Certificate for my vehicle, only to be told that there is still an outstanding balance on my vehicle account. nobody could explain to me why there was a different balance on my online vehicle account. After useless and fruitless discussions with call centre agents, I said ok put through the debit order for 15 February 2021, and then refund me the amount overpaid. This was done, and when I phoned ABSA vehicle finance this morning to get my Natis certificate, they confirmed that my account is overpaid, and that I dont owe anything, but they cannot issue me with my Vehicle Natis certificate until my account is closed , which could take 3 days. I am sorry, this is not acceptable. Absa, you are not doing me a favour. the vehicle is now my property and I want the Natis certificate today. Because of the pathetic systems and procedures of ABSA vehicle finance, I have done my new vehicle finance through MFC just last week. I want my Natis certificate today please.