Pathetic ABSA service

My father has been struggling with the ***** line for more than a month. Absa wants to hold him accountable for R45 000 which was *****ulantly used on his credit card without his knowledge, more than 800km from where we live. He does not even do internet banking and does nog authorise payments via EFT like the rest of us. He is still old school. He is on pension so where should he get the money to pay?