PATHETIC ABSA!!

Dear ABSA

Even after logging a formal compliant via the complaints call center, I still have not received any feedback on my query. Ref: C-***7 The branch, Ferndale on Republic is no better in terms of customer service. I opened an account with ABSA in the branch on the 27th of January 2025, got a card, activate it at the ATM and now that payments are being made into the account, now ABSA wants to tell me that the account in unverified???? I went into the branch 3 times now; with all the relevant FICA documents and each time I am told that the query was escalated and that someone will phone me back. No one has phoned me, and payments have been returned to the sender due to this. And each time I have to make new copies, do new fingerprints and redo the FICA in the branch.

The pathetic service is actually confirmation why I have not touched ABSA in my 47 years.

And the complaints department, apart from the fact that the lady who took my call was very friendly, the service ended there.

This is truly appalling; it is the worst service ever!!!!