MW
Mark W
1 reviews | Active since Oct 2010
14 Apr 2020, 14:44
Pathetic ABSA Customer service
I have an estate late account in my father's name and I receive a monthly statement from ABSA. The trouble is I cannot open it with either my or my father's I.D. number. I have contacted ABSA helpdesk at *** numerous times in order to get assistance with this issue and to date have to even had the decency of a simple reply. Totally pathetic service.
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
14 Apr 2020, 15:57 Dear Mark Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards, Rezona Louw Group Customer Care
Absa's reply14 Apr 2020, 15:57
Official
Dear Mark Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards, Rezona Louw Group Customer Care
MW
Mark W's updateReviewer Update
18 Apr 2020, 19:08No response or reply or follow-up or anything since an email sent on Tuesday, 14th April, 2020 at 16H21. Absolutely pathetic!!!!
MW
Mark W's update18 Apr 2020, 19:08
Reviewer Update
No response or reply or follow-up or anything since an email sent on Tuesday, 14th April, 2020 at 16H21. Absolutely pathetic!!!!
Absa's replyOfficial
20 Apr 2020, 08:35Dear Mark Thank you for your posting.
Please be advised that the bank is still busy with the investigation on your complaint.
Kindly refer to email send on your personal email for further update.
Kind regards, Rezona Louw Group Customer Care
Please be advised that the bank is still busy with the investigation on your complaint.
Kindly refer to email send on your personal email for further update.
Kind regards, Rezona Louw Group Customer Care
Absa's reply20 Apr 2020, 08:35
Official
Dear Mark Thank you for your posting.
Please be advised that the bank is still busy with the investigation on your complaint.
Kindly refer to email send on your personal email for further update.
Kind regards, Rezona Louw Group Customer Care
Please be advised that the bank is still busy with the investigation on your complaint.
Kindly refer to email send on your personal email for further update.
Kind regards, Rezona Louw Group Customer Care
MW
Mark W's updateReviewer Update
29 Apr 2020, 09:22Despite repeated email requests and replies from ABSA that someone will call me to try to resolve this issue, I have not yet received one call. Also, it seems that the person who rep**** to my emails has totally lost exactly what my issue is. Is there ANYONE at ABSA that can actually help or is ABSA hoping the issue and I will just go away????? This is totally unacceptable.
MW
Mark W's update29 Apr 2020, 09:22
Reviewer Update
Despite repeated email requests and replies from ABSA that someone will call me to try to resolve this issue, I have not yet received one call. Also, it seems that the person who rep**** to my emails has totally lost exactly what my issue is. Is there ANYONE at ABSA that can actually help or is ABSA hoping the issue and I will just go away????? This is totally unacceptable.