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MS
M S

1 reviews | Active since Apr 2018

26 Apr 2018, 09:09

PATHETIC ABSA - All round pathetic

1. My Mobile/Online Banking services cancelled without me knowing WHY? This is the 2nd time. 2 months ago, it was reactivated telephonically in 5 mins. 2. Now I spent 6 phone calls...from Internet Banking to ***** to be put on hold. At one point, my hold time was 20 mins. 3. When someone from ***** eventually came after 5 mins after his call was answered, he put me on hold again. 4. This is RIDICULOUS SERVICE from ABSA. I just need to buy airtime online??? 5. All I need is my Mobile/Internet Service activated. 6. TO TOP IT OFF, I USED TO QUALIFY FOR AN ATM LOAN ON MY SAVINGS ACCOUNT. I CHANGE MY SALARY DEPOSIT ACCOUNT TO MY CHEQUE ACCOUNT AND SUDDENLY THIS ATM LOAN IS NO LONGER AVAILABLE TO ME??? ITS ONE ACCOUNT, or techincally 2 - but they are linked. Its one BANK - It's ABSA!!! You should have records that I still get a salary and its still gets deposited into an ABSA ACCOUNT!!! 7. I AM FORCED TO COMPARE YOUR SERVICES AND EVERYTHING ELSE TO THE LIKES OF FNB AND CAPITEC...WHO ARE MUCH MORE ACCOMODATING AND SERVICE ORIENTATED TO THE PERSONAL CLIENT. ----------------------- I NEED THIS SORTED OR I WILL CHANGE ACCOUNTS TODAY AND HOLD ABSA LIABLE FOR ALL MY CALLS THAT I CANNOT MAKE NECESARRY FOR MY WORK.

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Replies (4)
MS
M S's update26 Apr 2018, 10:42
Reviewer Update
I don't understand how I am unable to get hold of anyone to assist telephonically, email to ********** gets an automated reply AND no reply on HELLO PETER. Are their real people even working there...???
Absa
Absa's reply26 Apr 2018, 13:24
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

MS
M S's update27 Apr 2018, 13:12
Reviewer Update
Thank you for acknowledging
MS
M S's update02 May 2018, 00:08
Reviewer Update
Call received from ABSA telling me their ***** dept blocked my mobile banking. Spoke to the ***** Dept who's confirms the block, but can't say why though. Then they reactivate and all is working fine. ONLY FOR 1 DAY!!! My mobile banking is blocked, once again. And no one gives feedback on my 2-part review. Was the one just ignored? Or does anyone even know what's happening there? Because the feedback I get should be unacceptable on all other occasions...But since the issue can't be resolved, any feedback is good feedback in today's market. I want all info in writing, and I do want to put on record that I will be switching banks, ABSA does nothing for me anyway. No overdraft, no credit, no interest, no home loans, no vehicle finance, no services and no feedback. In fact I'm running at a loss with ABSA...BESIDES MY R149 fee for banking, I get charged over R500 in charges.