PATHETIC ABSA

Dearest Absa

I am Karissa Chetty a client of 25 years. My mother is also an ex-employee of 26 years with your so called glamourous bank. As you would’ve picked up already, I am sending this email with absolute disappointment and disgust.

You may not really care about my complaint because I am just a small customer but here it goes anyway.

A few months ago I went into Absa to open a new account. I then decided to stop at the McDonalds next door and guess what? My card didn’t work. I assume it was because I just opened a new account etc so I left it. I just went in to tell them and they fixed it immediately, no problems. But no, there was a problem! ABSA REWARDS were suddenly activated for no reason and the it became my problem to call and cancel.

So, fast forward to now. Last week I went into dischem. Got to the till and tried to pay with the absolute embarrassment of none of my cards working! Not one! Luckily the lady allowed me to withdraw from the nearby ATM which I did and which proved to me that it was my cards and a fault at absa not with me. I left it again giving absa the benefit of the doubt assuming it would just work the next time.

I again tried to use it at Romans pizza yesterday and it didn’t work! AGAIN!

How on earth is the acceptable for my cards to randomly stop working??

This is absolutely unacceptable!!!

I am so angry and disgusted at the service from this so called best bank.

Please can someone tell me what is going on and how can I be compensated for all this embarrassment????

That’s if I even get a reply or my email gets read. I’m ready to move to standard bank if this continues and it will then become my mission to move as many people as I can who bank with this disgusting bank!

Sincerely disappointed customer, Karissa Chetty

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