Pathetic

I first contacted ABSA on 08 March 2022 to retrieve a title deed which loan was settled in 1997. I have been redirected from one to another department during all this time now ~3 months to finally land up at Complaints Resolution. Here 2 Generic Case Managers individually promised to call me within 4 working days and both defaulted. Today, 02 June 2022, I am still awaiting a response and will probably lose the sale of the property in question.