Pathetic

I app**** for an account with ABSA last week Friday. I was told by a Consultant that till application will take 2 days to complete. A copy of my green bar-coded ID and proof of residence was sent the same day.

On Saturday I received an SMS from ABSA claiming that a Consultant attempted to call me to finalise the application. However, I didn't receive a call (how strange?) These messages are sent without the consultant even attempting to make a call. This way the onus is on the applicant to get back to you and not the other way around.

I have tried to get an update on 4 occasions during the last 2 days and have spent more than 20 minutes in total "holding" to speak to someone. Your consultants just don't get back to me?! When asked why your service so pathetic I am told your staff are working from home and the signal is bad?! What a convenient excuse.

Your service is shocking!