IJ
Isobelle J

1 reviews | Active since Apr 2015

05 Mar 2017, 20:35

Pathetic

<p>How is it possible that absa is not able to pick up automatically if there is a problem with the atm? My card was taken by the atm and only to find out that 4 people before me also had the exact same problem. The machine is clearly faulty and people had to call to get the card stop and only to find out that a new card will need to be issued and I have to pay. This was negligence from absa not picking up that the machine is faulty and now the consumer must pay....Unacceptable. ...</p>

0
Replies (2)
Absa
Absa's reply06 Mar 2017, 09:37
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply08 Mar 2017, 11:40
Official

Dear Isabelle

I have left message on your phone to call me back.

Thanks