pathetic.

It becomes a very sad time where again we resort to social media to try and get the service that we pay for or even worse, try and get people to keep their word. This is due to staff either not knowing what is going on in the company they work for or just actually couldn't care. I went to pay off my loan account and close it. When I wanted to check if the account was closed and the debit order stopped, a staff member at cresta took me to your phone booth and said I need to call. Apparently she was not aware that they did not work on Saturdays. So I took the number and called on the Tuesday. The operator than told me that the branch was ment to give me the letter I require while I was there, but she would be kind enough to send it to my email in two days. On Friday morning I than emailed your customer care department and guess what! No response... surprised? No dissapointed in this lack of ability to send out a simple letter. I am sure if this post is going to be ignored. Let's see what absa really has to offer before I go close my account and move over to FNB like my husband did because he just couldn't take it anymore. I await a response, if you are aware how to give one.