LR
Lynn R
1 reviews | Active since Jan 2012
06 Mar 2024, 11:34
Pathetic
I would give this bank zero stars if I could! I was on a call on Saturday with your credit card department regarding my debit order date. My date was scheduled for the 1st of every month but EVERY month this debit order goes off a few days later. The call center person says as long as it goes off on ABSA's side it doesn't matter when it clears on my side. REALLY? so I have to keep watching my other account to see when this money finally clears! Initially I asked for it to go off at the end of each month like my Vehicle finance. I've been asking for this since I've opened the account more than a year ago. But unfortunately the people in your call center have no clue how to do this. (Run over to vehicle finance and ask them how to do it!!!!!! Is it that difficult. Now I received my statement only to see that my debit order date is now the 2nd of each month! Please ABSA what is happening to you, are you not proud of the work you do? To think I worked for this bank years ago but the reputation has gone down the drain. For a whole year I've been having endless problems with you! Please sort this out ASAP.
Helpful (0)
Replies (11)0
Replies (11)
Absa's replyOfficial
06 Mar 2024, 11:59Dear Lynn Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply06 Mar 2024, 11:59
Official
Dear Lynn Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Vanessa CroweGroup Customer Care
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Lynn R's updateReviewer Update
20 Mar 2024, 19:48It's the 20th March and still no feedback from ABSA. Wow ABSA you've outdone yourselves! I don't think there's a bank more pathetic than this.
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Lynn R's update20 Mar 2024, 19:48
Reviewer Update
It's the 20th March and still no feedback from ABSA. Wow ABSA you've outdone yourselves! I don't think there's a bank more pathetic than this.
Absa's replyOfficial
22 Mar 2024, 09:55Dear Lynn Regarding complaint number C-***2.
I emailed you closure on the 08 Mar '24 already. Please check your emails.
Kind regards,Vanessa CroweGroup Customer Care
I emailed you closure on the 08 Mar '24 already. Please check your emails.
Kind regards,Vanessa CroweGroup Customer Care
Absa's reply22 Mar 2024, 09:55
Official
Dear Lynn Regarding complaint number C-***2.
I emailed you closure on the 08 Mar '24 already. Please check your emails.
Kind regards,Vanessa CroweGroup Customer Care
I emailed you closure on the 08 Mar '24 already. Please check your emails.
Kind regards,Vanessa CroweGroup Customer Care
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Lynn R's updateReviewer Update
22 Mar 2024, 16:40Please read my complaint ABSA this is not solved. I want my debit order to go off at the end of each month the same as my Vehicle finance. I settle for the 1st cause your call centre agent didn't know how to do it at that time.
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Lynn R's update22 Mar 2024, 16:40
Reviewer Update
Please read my complaint ABSA this is not solved. I want my debit order to go off at the end of each month the same as my Vehicle finance. I settle for the 1st cause your call centre agent didn't know how to do it at that time.
Absa's replyOfficial
25 Mar 2024, 10:09Dear Lynn Regarding complaint number C-***2, we apologise for the inconvenience.
I have just received your response via email, thank you.
I will share the same with the credit card division.
Kind regards,Vanessa CroweGroup Customer Care
I have just received your response via email, thank you.
I will share the same with the credit card division.
Kind regards,Vanessa CroweGroup Customer Care
Absa's reply25 Mar 2024, 10:09
Official
Dear Lynn Regarding complaint number C-***2, we apologise for the inconvenience.
I have just received your response via email, thank you.
I will share the same with the credit card division.
Kind regards,Vanessa CroweGroup Customer Care
I have just received your response via email, thank you.
I will share the same with the credit card division.
Kind regards,Vanessa CroweGroup Customer Care
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Lynn R's updateReviewer Update
27 Mar 2024, 17:38This is ABSA's response after I asked for my debit order to go off at the end of the month the same as my vehicle finance debit order which is also with absa.
" ...the debit order will not run like the Vehicle Finance because they are not using the same system. There have been suggestions to change it but currently, on the Credit Card, we do not have that option yet to run like Vehicle Finance"
It's 2024 and Absa don't have the option to have your debit order go off at month end? (Like every other bank!) I have now heard every excuse in the book from this bank but THIS one takes the cake! This debit order was scheduled for the 1st but goes off a few days later and then they tell you that on their side it shows it went off on the 1st so you just need to wait until it clears in your bank account a few days later ***!!! Oh and then they even list you as a late payer on the credit bureau. (I've written about that one as well) WOW ABSA once again you've outdone yourselves!
Please do not waste your time with this bank. Their service is pathetic! Their employees are even worse, I've written complaints everytime I have a problem with Absa and I will continue to do so cause you have absolutely no empathy for your clients. Imagine telling a customer "there have been suggestions to change it but currently..." It's 2024!!! Wake the F... up!
" ...the debit order will not run like the Vehicle Finance because they are not using the same system. There have been suggestions to change it but currently, on the Credit Card, we do not have that option yet to run like Vehicle Finance"
It's 2024 and Absa don't have the option to have your debit order go off at month end? (Like every other bank!) I have now heard every excuse in the book from this bank but THIS one takes the cake! This debit order was scheduled for the 1st but goes off a few days later and then they tell you that on their side it shows it went off on the 1st so you just need to wait until it clears in your bank account a few days later ***!!! Oh and then they even list you as a late payer on the credit bureau. (I've written about that one as well) WOW ABSA once again you've outdone yourselves!
Please do not waste your time with this bank. Their service is pathetic! Their employees are even worse, I've written complaints everytime I have a problem with Absa and I will continue to do so cause you have absolutely no empathy for your clients. Imagine telling a customer "there have been suggestions to change it but currently..." It's 2024!!! Wake the F... up!
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Lynn R's update27 Mar 2024, 17:38
Reviewer Update
This is ABSA's response after I asked for my debit order to go off at the end of the month the same as my vehicle finance debit order which is also with absa.
" ...the debit order will not run like the Vehicle Finance because they are not using the same system. There have been suggestions to change it but currently, on the Credit Card, we do not have that option yet to run like Vehicle Finance"
It's 2024 and Absa don't have the option to have your debit order go off at month end? (Like every other bank!) I have now heard every excuse in the book from this bank but THIS one takes the cake! This debit order was scheduled for the 1st but goes off a few days later and then they tell you that on their side it shows it went off on the 1st so you just need to wait until it clears in your bank account a few days later ***!!! Oh and then they even list you as a late payer on the credit bureau. (I've written about that one as well) WOW ABSA once again you've outdone yourselves!
Please do not waste your time with this bank. Their service is pathetic! Their employees are even worse, I've written complaints everytime I have a problem with Absa and I will continue to do so cause you have absolutely no empathy for your clients. Imagine telling a customer "there have been suggestions to change it but currently..." It's 2024!!! Wake the F... up!
" ...the debit order will not run like the Vehicle Finance because they are not using the same system. There have been suggestions to change it but currently, on the Credit Card, we do not have that option yet to run like Vehicle Finance"
It's 2024 and Absa don't have the option to have your debit order go off at month end? (Like every other bank!) I have now heard every excuse in the book from this bank but THIS one takes the cake! This debit order was scheduled for the 1st but goes off a few days later and then they tell you that on their side it shows it went off on the 1st so you just need to wait until it clears in your bank account a few days later ***!!! Oh and then they even list you as a late payer on the credit bureau. (I've written about that one as well) WOW ABSA once again you've outdone yourselves!
Please do not waste your time with this bank. Their service is pathetic! Their employees are even worse, I've written complaints everytime I have a problem with Absa and I will continue to do so cause you have absolutely no empathy for your clients. Imagine telling a customer "there have been suggestions to change it but currently..." It's 2024!!! Wake the F... up!
Absa's replyOfficial
28 Mar 2024, 11:07Dear Lynn Regarding complaint number C-***2.
Your comments are noted and we do apologise for the inconvenience.
We will update you as soon as the Card Division Development support team have provided an update on the change.
Kind regards,Vanessa CroweGroup Customer Care
Your comments are noted and we do apologise for the inconvenience.
We will update you as soon as the Card Division Development support team have provided an update on the change.
Kind regards,Vanessa CroweGroup Customer Care
Absa's reply28 Mar 2024, 11:07
Official
Dear Lynn Regarding complaint number C-***2.
Your comments are noted and we do apologise for the inconvenience.
We will update you as soon as the Card Division Development support team have provided an update on the change.
Kind regards,Vanessa CroweGroup Customer Care
Your comments are noted and we do apologise for the inconvenience.
We will update you as soon as the Card Division Development support team have provided an update on the change.
Kind regards,Vanessa CroweGroup Customer Care
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Lynn R's updateReviewer Update
28 Mar 2024, 13:04This is Absa's response to the above, for me wanting my debit order to go off at the end of each month. Absolutely no empathy for their clients. Telling me I remain dissatisfied with the outcome. What do you expect Vanessa!! You don't just debit my account when you feel like it, and that after you asked me to choose a debit order date which is working perfectly fine in another department in the same bank!! FFS
Dear Ms Rose
Thank you for raising your concern with Absa Bank.
I have addressed your concern through various complaint reference numbers however you remain dissatisfied with the outcome.
I sincerely apologise for the inconvenience caused and will request management intervention.
Your complaint reference number is C-***8 and I will provide you with feedback by the end of the day on 04 Apr ‘24, if no closure yet.
Venessa Crowe
Dear Ms Rose
Thank you for raising your concern with Absa Bank.
I have addressed your concern through various complaint reference numbers however you remain dissatisfied with the outcome.
I sincerely apologise for the inconvenience caused and will request management intervention.
Your complaint reference number is C-***8 and I will provide you with feedback by the end of the day on 04 Apr ‘24, if no closure yet.
Venessa Crowe
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Lynn R's update28 Mar 2024, 13:04
Reviewer Update
This is Absa's response to the above, for me wanting my debit order to go off at the end of each month. Absolutely no empathy for their clients. Telling me I remain dissatisfied with the outcome. What do you expect Vanessa!! You don't just debit my account when you feel like it, and that after you asked me to choose a debit order date which is working perfectly fine in another department in the same bank!! FFS
Dear Ms Rose
Thank you for raising your concern with Absa Bank.
I have addressed your concern through various complaint reference numbers however you remain dissatisfied with the outcome.
I sincerely apologise for the inconvenience caused and will request management intervention.
Your complaint reference number is C-***8 and I will provide you with feedback by the end of the day on 04 Apr ‘24, if no closure yet.
Venessa Crowe
Dear Ms Rose
Thank you for raising your concern with Absa Bank.
I have addressed your concern through various complaint reference numbers however you remain dissatisfied with the outcome.
I sincerely apologise for the inconvenience caused and will request management intervention.
Your complaint reference number is C-***8 and I will provide you with feedback by the end of the day on 04 Apr ‘24, if no closure yet.
Venessa Crowe
Absa's replyOfficial
28 Mar 2024, 15:02 Dear Lynn The reference number for your complaint is C-***8.
Your account will be debited on 02 Apr'24 for the credit card until further update from system developers on changes to the system.
We sincerely apologise for the inconvenience Kind regards, Vanessa Crowe Group Customer Care
Your account will be debited on 02 Apr'24 for the credit card until further update from system developers on changes to the system.
We sincerely apologise for the inconvenience Kind regards, Vanessa Crowe Group Customer Care
Absa's reply28 Mar 2024, 15:02
Official
Dear Lynn The reference number for your complaint is C-***8.
Your account will be debited on 02 Apr'24 for the credit card until further update from system developers on changes to the system.
We sincerely apologise for the inconvenience Kind regards, Vanessa Crowe Group Customer Care
Your account will be debited on 02 Apr'24 for the credit card until further update from system developers on changes to the system.
We sincerely apologise for the inconvenience Kind regards, Vanessa Crowe Group Customer Care
LR
Lynn R's updateReviewer Update
28 Mar 2024, 16:24So why would anyone still want to do business with this bank. People please think very carefully before you bring any business to Absa. They very quick to accept your business but when it comes to service they're non existent, and like their replies above they just don't give a **** about what you want. I made the biggest mistake to accept their vehicle finance and credit card. I was about to move everything over to their platinum account which was offered to me but Thank God I didn't go ahead. They've brought nothing but problems. Let's see if a manager intervenes like Vanessa says above.
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Lynn R's update28 Mar 2024, 16:24
Reviewer Update
So why would anyone still want to do business with this bank. People please think very carefully before you bring any business to Absa. They very quick to accept your business but when it comes to service they're non existent, and like their replies above they just don't give a **** about what you want. I made the biggest mistake to accept their vehicle finance and credit card. I was about to move everything over to their platinum account which was offered to me but Thank God I didn't go ahead. They've brought nothing but problems. Let's see if a manager intervenes like Vanessa says above.
Absa's replyOfficial
02 Apr 2024, 09:55Dear Lynn The reference number for your complaint is C-***2 / C-***8.
The above is noted. Kind regards, Vanessa Crowe Group Customer Care
The above is noted. Kind regards, Vanessa Crowe Group Customer Care
Absa's reply02 Apr 2024, 09:55
Official
Dear Lynn The reference number for your complaint is C-***2 / C-***8.
The above is noted. Kind regards, Vanessa Crowe Group Customer Care
The above is noted. Kind regards, Vanessa Crowe Group Customer Care