Pathetic..

I am completely and utterly disgusted with Absa. They are pathetic.. My husband use to have an account with Absa as well as a credit card. He moved to FNB about 2 years back due to Absa having bad service. Since then we have been paying his credit card manually as no one on the phone or at the banks is able to assist us with a debit order which I think is ridiculous. So we have been paying round about R750 n month on a R20 000 credit card. About 3 months ago we went to the bank to find out what the current balance is only to find out that we havent paid off much. In the last 8 months I have been paying the card myself and the total balance is now on R18 000 still due. So we have paid Absa much more than R10 000 only to find out in actuality we only paid off R2000 of the card? Where exactly is my money going to?? And no one at Absa can tell me and now we find out we have been given over to their lawyers for payment which have already been made?? Absa is useless. Seriously..