Pathetic

On 24 January we lodged a claim that a pipe was leaking. The leak was detected in our kitchen and cupboards had to be removed, including our gas line. It's now 22 February and still I'm struggling with Absa insurance. They just do not communicate and the guy working with our claim, Padi Makhubo doesn't answer emails or follow up. This morning I asked to speak to a manager, I'm still waiting. Thus I can understand why things are the way they are at Absa, seeing as not even the manager cares. Meanwhile I cannot cook, but the staff don't care because it's not them sitting without a stove.