PATHETIC!!!!!

I recently open a new account with ABSA BANK in VANDERBIJLPARK and app**** for credit ONLINE.

The online loans department i cant fault, superb service throughout BUT unfortunately the same cant be said about ANY of the other departments.

I opened the account with ABSA purely for the loan deposit as I am not a banking client with them.

After the loan was deposited and I wanted to access the funds is where the non existing service started.

The card declined with a "card not linked" error, i phoned client service who couldn't find any reason and I was told that I will be able to transact using cellphone banking as soon as the 24hours after registration has past.

Sunday morning I tried using the cellphone service which DIDN'T WORK - ONCE AGAIN I CALLED CLIENT CARE and I was advised to try ONLINE BANKING which wasn't active either and I had to visit a branch.

Being after hours and over a weekend, the consultant advised me the only branch able to assist will be at O.R. THAMBO INTERNATIONAL AIRPORT ( 110km from where I stay.

I travelled all the way to the airport on Sunday afternoon just TO BE TURNED AWAY AGAIN.

APART FROM THE CREDIT DEPARTMENT, I ONLY HAD TROUBLE AND EXCUSES, JOBODY ABLE TO ASSIST ME.

HAD I KNOWN THIS WILL HAPPEN I WOULDN'T HAVE OPENED THE ACCOUNT AND WAITED THE 48 HOURS FOR THE TRANSFER TO MY BANK. BESIDES WAISTING MY TIME, THE COST I INCURRED (TRAVEL, PHONE CALLS ETC) IS ALSO CLOSE TO A THOUSAND RAND ALREADY AND SURELY LIKE THEIR SERVICE IM NOT SEEING ANY OF THAT BEING RETURNED EVEN THOUGH THE PROBLEM WAS FROM THEIR SIDE AND NOT MINE!!!!!