Pathetic

Firstly, Absa has no one at the door to direct you to the correct queue. With that being said, is stood in the client service queue for 30min. So I told the lady I would like to close my account, gave her my ID. I apparently was standing in the wrong queue. She directed me to the consultants queue, where I stood a further 15min. Again I was told that I'm in the wrong queue! I told her I was directed to the queue, she then said please wait here I'll ask someone to speak with you. I waited another 20min, she did not speak to anyone. I then went to the cashier queue, where I stood for another 45min for her to tell me she can not help me because I don't not have cash to pay to close the account. Apparently today's staff skipped training day. Very disappointed. After standing in queues for most of the morning I'm not able to go back to the bank with cash to close the account. So I'll be standing, next Saturday in the queue for most of the morning, again.