Pathetic!!

First of i app**** for an increase on my existing credit card, it was approved, and i got a msg to say it will take 2-3days, its now day 3 so i called absa callcentre, held on for 20mins and then the lady asks if i sent any documentation, so i said no it was not requested, so now i must send thru documents and it will take another week, i app**** the other day because i need it urgently, can wait another week? pathetic, really, ive been calling since day 2 held for 20mins + each time, and no answer, eventually i put down, now they want bank statements aswell as payslips and the rest, pathetic really!!!