Pathethic service

Cannot access internet nor the ABSA app since this morning. Phoned call centre as I had to make payment to the town council, I was informed that I need to personally go to the town council at my cost to make payment. They don't know when they will be up and running. I am paying full bank charges for the month, and I must use up my time and fuel to go the town council. So if I don't go personally I might be sitting without water and lights for December because ABSA's problem became my problem. Spoke to Kabelo at 18:25. Its now 19:01 and I am still waiting for his line manager to contact me. They don't issue out reference numbers. I have my account for over 15 years and this is how I am rewarded. Absolutely pathethic