Pathethic customer service from Absa Premiun and Credit Card staff

I called in 3 times on 26 June 2021 to query why my credit card was blocked and why I was being charged interest of almost double my total outstanding amount. I received poor service from the Premium banking consultants who argued with me for 40 mins before transferring me to a credit card consultant who cut the call after also failing to explain where the interest charge came from. Disgusting service Absa!