1 reviews | Active since Jul 2018
I did transactions on my ABSA account this morning and added a couple of beneficiaries. Later today I could not logon to my account. Phoned ABSA "we are offline sir try again in an hour". An urgent payment needs to be made regarding business I reply. Nothing they can do..... Tried login in hours later. Still no luck. Phoned again. My account was locked due to "**********" activity. ***** department asks these ridiculous account verification questions. All answered correctly twice by me but "failed" their process twice. **** I DO KNOW MY OWN LIFE HOW THE HELL CAN I FAIL QUESTIONS PERTAINING TO MY OWN LIFE!!!!! So GUESS WHAT!!!!! ABSA locked my account, WITHOUT MY CONSENT (IT IS MY ACCOUNT BTW), NOT A WORD from them, due to me adding BENEFICIARIES, then I "fail" the authentication process to which the ***** department consultant answeres "she can't help me, no supervisors on duty, and I will have to go to the BRANCH to get my OWN account unlocked that I did NOT authorize the locking of. NO ONE can assist until MONDAY at the branch. WELCOME TO AFRICA!!!!! AFRICANACITY????? More like PATHETANACITY!!!!! I will spread this WIDE AND FAR!!!!! I am the one now sitting without the use of my OWN account for a SOLID WEEKEND!!!!! ABSA just gives you a FAT middle finger. "Not my problem". Well NOT MY PROBLEM that this will be shared on Facebook BY ALL!!!!! Spend more on your "Africanacity" campaign. You are going to need it!!!!! #africanacity #whatajoke
Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
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