mS
marieta S

1 reviews | Active since Oct 2019

23 Oct 2019, 13:57

PATHERTIC SERVICE

Please be so kind as to advise me on when my claim going to get paid, i have submitted the claim on the 17 October 2019 already and till today nothing.

Today after following up on the claim from my side, I've been told that stationery only getting paid in December, SORRY NOT ACCEPTABLE, last year i had to go to about 5 different stationery shops to get everything, not going to do it this year again, sorry I'm working very long hours and unfortunately i cant take off as it suits Absa to do my shopping, we are in KZN not in Gauteng where we have all the shops in the world to do shopping, here is a limited amount of shops. As it is i couldnt find my child shirts that fit properly last year because her size was already sold out. It aint going to happen again this year.

I'm now really fed-up, since when can you people decide when to pay out claims and what to pay, I claim the minimum for my child and everytime i put a claim in Lindiwe Setati has some or other excuse, enough is now enough. We claim for stationery once a year and then it's one hell of a fight to get the money, i mean really, I'm not asking her for the money out of her pocket.

I need this money in my account no later than Friday 25/10/2019, as I need to go do stationery shopping this weekend, otherwise i'm going to tell the world about the pathetic service you get from ABSA, and this is not thread this is a fact.

0
Replies (2)
Absa
Absa's reply23 Oct 2019, 15:37
Official
Dear Marieta
 
 Thank you for bringing this matter to our attention. We will be in touch to obtain additional information. 

 Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd

mS
marieta S's update24 Oct 2019, 10:38
Reviewer Update
good day

please be so kind as to confirm that my claim will be paid in full as it should be and that the money will be available tomorrow, because if its not i'm taking it further

Kind regards