Patetic service - absa loute inefficiency

We have spent AT LEAST 2 hours on the phone trying to get on line help from ANYONE who knows what they are talking about and that CAN help. This is including a call to Henry Mabaso who consistently succeeded in getting NOTHING done despite a 15 minute conversation. We have made AT LEAST 5 calls today and keep getting put through to other people. We end up hanging up as we get put through to numerous people and eventually hang up as we on hold for too long with NO ONE happy. we have given our details to AT LEAST 4 different people who then cant help and we get put through AGAIN. CRAZY. We give details to agents details requested by them and the 2 minutes later the SAME person asks AGAIN for the SAME details. SHOEI. FRUSTRATING. We ARE STILL battling.