Patethic and incompatent

My Grandfather past away last year. My mother and her two sister was left dealing with all the estate issues ect. ABSA estate late department have been really incompatent during this whole process. they can quickly take there share of the estate but no information is given, shares that was past on to my mother and her siblings have been done finally but the interest and the interest on the interest just does not get paid out. lots of excuses and defnitly no assistance. When dealing the the estate ABSA never involved the second executor on the estate only the one? so this is now *****???? My mother emails staff everyday and i am tired of seeing her begging for stuff that should have been paid out already. i will go to ABSA headoffice and even to the CEO if i must to get this sorted. i am working for nedbank and i am ashamed of how other banks treat there clients. i am writing this email on behalf of my mother . i am closing down all account i have with absa.